Policy
PRIVACY POLICY – Australian Privacy Principle
Cinta Mama Lactation is committed to providing quality lactation consultation for its clients. We recognise the importance of ensuring that our clients (mothers, babies, and families) are fully informed and involved in their lactation care.
We are bound by the Australian Privacy Principles. These principles set the standards for the way we handle personal information collected from the clients we support. As every client is aware, it is necessary for us to maintain the files pertaining to your lactation care information.
These files contain the following information:
- Personal details.
- Notes, details, and records of management made during lactation consultation.
- Referral to/from other health professionals as needed.
Your lactation care files are handled with the utmost respect for your privacy. The files will be accessed by Lactation Consultant in Cinta Mama Lactation, and where necessary for the admin to handle your files to address administrative requirements as receiving lactation care. Our admin is bound by strict confidentiality requirements.
At times, it may be necessary to allow external organisations to access Cinta Mama Lactation practice files and possibly to view the lactation care records. They will be aware of the need to preserve the requirements of the Privacy Act.
Ordinary, we will not release the contents of your lactation care file without your consent. However, we advise that there may be occasions when we will be required to release details. For example, where the law requires it, such as subpoenas.
We advise that as a client of Cinta Mama Lactation, you have the right to access any information we have concerning you.
_Cinta Mama Lactation Privacy Policy Form V.02 July 2024_
Should you wish to access information, please ask your Lactation Consultant during your visit, or send us an email to [email protected] about this enquiry.
FEE POLICY
APPLICABLE FEES
All consultation fees are to be paid to Inggita Shintowati IBCLC.
The client’s consultation fee is based on the total consultation time during the appointment.
The fee list provided at booking covers sessions of up to 30, 60, or 90-100 minutes, with payment required during the online booking process to confirm your appointment.
Session durations may vary based on your needs and could exceed the originally scheduled time. Additional time may incur an overtime fee ($50 per 15 minutes), which will be charged after the session. Overtime fees may be waived at the consultant’s discretion.
As a Cinta Mama Lactation client, you have the right to review and understand the FEE POLICY, including how it applies to your fees. Please contact us if you have questions.
If a balance remains after your consultation, you (as a client) have the responsibility to fulfill and settle the remaining balance within the due time stated in your invoice. Details for payment, including via PayID or bank transfer, will be provided in the invoice and are payable during or after the session to Cinta Mama Lactation’s account.
DURATION* OF CONSULTATION AND FEES
The fee list, paid during online booking, secures your appointment and covers a session of your chosen duration: up to 30 minutes, 60 minutes, or 90-100 minutes of consultation.
Your consultation fee is determined by the total time spent during your session on the appointment day.
If additional time is needed based on your needs, the session may exceed the scheduled duration. In such cases, an overtime fee* will apply and be charged after the session concludes. The consultant may waive overtime fees at their discretion.
*Overtime Fee: $50 / 15 minutes.
RESCHEDULE AND CANCELLATION
RESCHEDULE:
If you would like to reschedule your appointment, please contact us via email at least 72 hours prior to your original appointment.
CANCELLATION:
We are happy to provide a Full Refund for any cancellation request made via email at least 48 hours prior to your original appointment. Otherwise, a cancellation fee of $100 applies.
When Cinta Mama Lactation cancels the appointment, a Full Refund will be sent to the client and the client will be notified via email.
TRAVEL FEE
Cinta Mama Lactation’s home visits main coverage area is within Inner West / Canterbury NSW and surrounding. There is no travel fee for location within 10km radius of Dulwich Hill NSW.
I do travel outside of main coverage area for home visits. To check your location and availability, please send a WhatsApp message to +61 421 598 483 or a message to the details here before making your booking.
An additional travel fee will be charged $20 for every 10km radius away from the main coverage area. This will be stated in your invoice, and payable during or after your home visit appointment via PayID or bank transfer.
_CintaMama Lactation Fee Policy V.04 Oct 2024_
INQUIRY
Should you, at any time, have an inquiry or a complaint in relation to the policy of Cinta Mama Lactation practice, they should be made in writing, addressed to [email protected], marked “Private and Confidential”, and it will be attended to as soon as possible.
About The Website
Our website is https://cintamama.com
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